Halloween, Black Friday, Christmas, Valentine’s Day, and even April Fool’s Day… For some, those are just mere calendar days. But for marketers around the world, these dates mean hard labor and dedication. They mean the hottest sales season of the year.

And the season is always hectic! To prevent you from going gaga this time of year, we suggest you use this collection of messages, slogans, and taglines for every holiday. In this short book, you’ll find a condensed pick of 126 ideas for your email campaigns, proactive chat messages, ad campaigns, and even support canned responses. 

Moreover, they’re all 100% unique and up for grabs!

Just copy any slogan you like and use it for your promo this year. Shape a customer engagement strategy that will leave a lasting impression on your customers.

One can argue that you can provide customer support by pigeon post and still stay helpful and relevant. Well, yes and no. While it’s true that people play a critical role in customer communications and relationships, the old-school methods of providing customer service are not relevant anymore.

Five or six years ago, email tickets were the most popular way to get in touch with businesses. However, the appeal of social media and real-time messengers called for a change in customer service. Expectations are rising and so are the new technologies, channels, and tools.

We’ve created this ebook to gather all the latest customer support trends and best practices in one place. Download it now, and you’ll have a ready-made manual for every process in your customer support.

Things we’re discussing in this ebook:

• How to choose the right customer communication channels and set up omnichannel support
• How to build a knowledge base that answers all the common questions 24/7
• What skills you should be looking in your customer support representatives
• How to set the right goals and track customer service KPIs that will motivate your team to aspire for more.

Customer service communication shouldn’t resemble just a lifeless script. Even if you deal with an angry customer, a forward-thinking approach and flexible responses can be quite useful. They allow support agents to have examples of do’s and don’ts when speaking to a client who is on edge. 

Some angry customer situations may seem a tough nut to crack when they arise. That’s where a little preparation goes a long way.

Things we’re discussing in this ebook:

• How to deal with impatient customers via email
• How to deal with yelling customers via phone
• How to deal with know-it-all customers on social media

Working in customer service means juggling dozens of simultaneous processes while staying friendly and helpful. When things reach a boiling point, it’s easy to overlook or forget about something important.

That’s why we’ve created this 22-step customer service checklist that covers the entire workflow and helps you stay focused on its most important aspects.