Tetiana Shataieva, Author at The HelpCrunch blog https://helpcrunch.com/blog/author/tetiana_shataieva/ We write about all the latest trends and evergreen practices in customer service, marketing, and sales. Mon, 31 Mar 2025 14:47:29 +0000 en-US hourly 1 https://wordpress.org/?v=6.7 https://helpcrunch.com/blog/wp-content/uploads/2018/02/260x260-150x150.png Tetiana Shataieva, Author at The HelpCrunch blog https://helpcrunch.com/blog/author/tetiana_shataieva/ 32 32 21 Live Chat Greetings to Strike Up a Dazzling Conversation https://helpcrunch.com/blog/live-chat-greeting/ https://helpcrunch.com/blog/live-chat-greeting/#respond Mon, 17 Mar 2025 23:10:00 +0000 https://helpcrunch.com/blog/?p=11408 Does your support team create effective live chat greeting messages? Do they welcome visitors and encourage them to explore your product? Are the messages timely, or do they feel overwhelming, pushing users away? We’ve put […]

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]]> https://helpcrunch.com/blog/live-chat-greeting/feed/ 0 14 Best Customer Service Blogs to Follow in 2024 https://helpcrunch.com/blog/customer-service-blogs/ https://helpcrunch.com/blog/customer-service-blogs/#comments Thu, 18 Jan 2024 11:52:00 +0000 https://helpcrunch.com/blog/?p=12732 Learning is crucial to our very existence. Just like our bodies require food to nourish, our minds need information and continued learning to stay nutrient. That is why, even when we become more experienced, we […]

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]]> https://helpcrunch.com/blog/customer-service-blogs/feed/ 3 Customer-Centric Selling: Navigate Your Path with 7 Steps https://helpcrunch.com/blog/customer-centric-selling/ https://helpcrunch.com/blog/customer-centric-selling/#respond Fri, 12 Jan 2024 09:57:00 +0000 https://helpcrunch.com/blog/?p=8716 First, there was a product and no internet, hence, no automatic customer data collection. Business owners were focused on producing a good product or service, increasing the number of sold items, trying to maintain a […]

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]]> https://helpcrunch.com/blog/customer-centric-selling/feed/ 0 8 Top-Tier Drift Alternatives to Consider in 2024 https://helpcrunch.com/blog/drift-alternatives/ https://helpcrunch.com/blog/drift-alternatives/#respond Mon, 08 Jan 2024 14:37:33 +0000 https://helpcrunch.com/blog/?p=12151 Have you ever heard the phrase: “There is no such thing as a final idea”? Well, now you have.  What I am suggesting here is that if you’ve been using one customer communication tool for […]

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]]> https://helpcrunch.com/blog/drift-alternatives/feed/ 0 Top 7 Mobile Popup Best Practices to Engage Users in 2024 (+Examples) https://helpcrunch.com/blog/mobile-popup/ https://helpcrunch.com/blog/mobile-popup/#respond Fri, 05 Jan 2024 15:43:22 +0000 https://helpcrunch.com/blog/?p=13178 A mobile user experience differs from a desktop one, it’s a well-known fact 💁‍♀️. So when creating a mobile popup, it’s crucial to take its compatibility with these devices into account so that you can […]

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]]> https://helpcrunch.com/blog/mobile-popup/feed/ 0 8 Tidio Alternatives for Better Customer Service in 2024 https://helpcrunch.com/blog/tidio-alternative/ https://helpcrunch.com/blog/tidio-alternative/#respond Thu, 07 Dec 2023 09:04:00 +0000 https://helpcrunch.com/blog/?p=10700 No competition, no progress. We are lucky to live in a time when the market is broad, and there is no problem finding a product perfectly tailored to today’s needs. So if you are dissatisfied […]

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]]> https://helpcrunch.com/blog/tidio-alternative/feed/ 0 Zendesk Pricing, Finally Explained https://helpcrunch.com/blog/zendesk-pricing/ https://helpcrunch.com/blog/zendesk-pricing/#respond Wed, 06 Dec 2023 04:55:00 +0000 https://helpcrunch.com/blog/?p=8650 Zendesk is a veteran in the field of customer service software. Founded over 10 years ago as a help desk tool, it used to be one of the best solutions for ticket management. It’s still […]

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]]> https://helpcrunch.com/blog/zendesk-pricing/feed/ 0 SMS Support: Should Texting be Part of Your Customer Service Strategy? https://helpcrunch.com/blog/sms-customer-support/ https://helpcrunch.com/blog/sms-customer-support/#respond Thu, 23 Nov 2023 16:55:18 +0000 https://helpcrunch.com/blog/?p=16078 Let’s get real: today’s customers are becoming increasingly demanding. They expect top-notch service at every turn, marked by perfect personalization, seamless online experiences – and, of course, 24/7 customer support. Today’s business world is fast-paced, […]

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]]> https://helpcrunch.com/blog/sms-customer-support/feed/ 0 Customer Service in Schools: 7 Ways to Flip It Around https://helpcrunch.com/blog/customer-service-in-schools/ https://helpcrunch.com/blog/customer-service-in-schools/#comments Wed, 22 Nov 2023 01:05:00 +0000 https://helpcrunch.com/blog/?p=8574 For years educational institutions didn’t have to either bother about or follow such things as the trend of customer service (what nonsense, right?). Back then there was a single school in the area and just […]

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