Customer Engagement - The HelpCrunch blog https://helpcrunch.com/blog/category/engagement/ We write about all the latest trends and evergreen practices in customer service, marketing, and sales. Thu, 20 Mar 2025 13:26:53 +0000 en-US hourly 1 https://wordpress.org/?v=6.7 https://helpcrunch.com/blog/wp-content/uploads/2018/02/260x260-150x150.png Customer Engagement - The HelpCrunch blog https://helpcrunch.com/blog/category/engagement/ 32 32 How to Build an Active Customer Community for Retention and Growth https://helpcrunch.com/blog/customer-community/ https://helpcrunch.com/blog/customer-community/#respond Mon, 08 Apr 2024 14:16:25 +0000 https://helpcrunch.com/blog/?p=16943 In a competitive business landscape, connecting with your customer base in a regular, relevant, and authentic way is paramount to success. Creating an active support community is a fantastic way to achieve this. A thriving […]

The post How to Build an Active Customer Community for Retention and Growth appeared first on The HelpCrunch blog.

]]> https://helpcrunch.com/blog/customer-community/feed/ 0 Top 7 Mobile Popup Best Practices to Engage Users in 2024 (+Examples) https://helpcrunch.com/blog/mobile-popup/ https://helpcrunch.com/blog/mobile-popup/#respond Fri, 05 Jan 2024 15:43:22 +0000 https://helpcrunch.com/blog/?p=13178 A mobile user experience differs from a desktop one, it’s a well-known fact 💁‍♀️. So when creating a mobile popup, it’s crucial to take its compatibility with these devices into account so that you can […]

The post Top 7 Mobile Popup Best Practices to Engage Users in 2024 (+Examples) appeared first on The HelpCrunch blog.

]]> https://helpcrunch.com/blog/mobile-popup/feed/ 0 9 Clever Customer Engagement Examples to Ponder in 2024 https://helpcrunch.com/blog/customer-engagement-examples/ https://helpcrunch.com/blog/customer-engagement-examples/#respond Wed, 03 Jan 2024 09:51:49 +0000 https://helpcrunch.com/blog/?p=5351 Is there any difference between an average customer and an engaged customer? Yes, and it’s clear-cut. The first one will buy something from you and forget about who you are. But the latter will keep […]

The post 9 Clever Customer Engagement Examples to Ponder in 2024 appeared first on The HelpCrunch blog.

]]> https://helpcrunch.com/blog/customer-engagement-examples/feed/ 0 16-Step SaaS Onboarding Checklist to Boost Customer Retention https://helpcrunch.com/blog/client-onboarding-checklist/ https://helpcrunch.com/blog/client-onboarding-checklist/#respond Wed, 20 Dec 2023 18:08:15 +0000 https://helpcrunch.com/blog/?p=4152 If you’ve been in the SaaS business for at least a couple of months, you should already have a pretty good grasp of what your customer onboarding experiences look like. Every touchpoint and every interaction […]

The post 16-Step SaaS Onboarding Checklist to Boost Customer Retention appeared first on The HelpCrunch blog.

]]> https://helpcrunch.com/blog/client-onboarding-checklist/feed/ 0 9 Proven Customer Engagement Strategies to Keep Users in the Loop https://helpcrunch.com/blog/customer-engagement-strategy/ https://helpcrunch.com/blog/customer-engagement-strategy/#respond Mon, 21 Nov 2022 09:59:53 +0000 https://helpcrunch.com/blog/?p=12861 Customer engagement and customer engagement strategy – these two are quite buzzwords in online business today. But what do they really mean?  For instance, customer engagement defines the quality of a brand’s communication with its […]

The post 9 Proven Customer Engagement Strategies to Keep Users in the Loop appeared first on The HelpCrunch blog.

]]> https://helpcrunch.com/blog/customer-engagement-strategy/feed/ 0 7 Time-Tested Strategies to Build Positive Customer Relationships https://helpcrunch.com/blog/customer-relations/ https://helpcrunch.com/blog/customer-relations/#respond Fri, 03 Jun 2022 02:06:00 +0000 https://helpcrunch.com/blog/?p=8411 Now there are plenty of products and service options on the market for any request. How then do people decide which product to choose and stick to? Customer relations is the answer. Sure, it might […]

The post 7 Time-Tested Strategies to Build Positive Customer Relationships appeared first on The HelpCrunch blog.

]]> https://helpcrunch.com/blog/customer-relations/feed/ 0 How to Create Video Popups to Boost Customer Engagement Immensely? https://helpcrunch.com/blog/video-popups/ https://helpcrunch.com/blog/video-popups/#respond Mon, 15 Nov 2021 16:04:13 +0000 https://helpcrunch.com/blog/?p=10274 What would you choose to learn more about a product or service – to watch a video or read a text?  In most cases, I’d go with the video. And not just me, in fact, […]

The post How to Create Video Popups to Boost Customer Engagement Immensely? appeared first on The HelpCrunch blog.

]]> https://helpcrunch.com/blog/video-popups/feed/ 0 8 Most Essential User Engagement Metrics to Measure https://helpcrunch.com/blog/customer-engagement-metrics/ https://helpcrunch.com/blog/customer-engagement-metrics/#respond Fri, 18 Dec 2020 12:31:32 +0000 https://helpcrunch.com/blog/?p=7041 We all want to be the focus of clients’ attention. That’s the name of the game. You see, everything is related. The better your bottom line is, the more customers you are going to see […]

The post 8 Most Essential User Engagement Metrics to Measure appeared first on The HelpCrunch blog.

]]> https://helpcrunch.com/blog/customer-engagement-metrics/feed/ 0 9 Steps to Create a Tailored Digital Customer Engagement Strategy https://helpcrunch.com/blog/digital-customer-engagement/ https://helpcrunch.com/blog/digital-customer-engagement/#respond Wed, 22 Jul 2020 13:13:45 +0000 https://helpcrunch.com/blog/?p=5326 The better part of our lives today we spend online. Shopping, entertainment, and even work have already gone digital. Just like customers who are in the pursuit of hot deals and attractive offers, businesses all […]

The post 9 Steps to Create a Tailored Digital Customer Engagement Strategy appeared first on The HelpCrunch blog.

]]> https://helpcrunch.com/blog/digital-customer-engagement/feed/ 0