Self-Service - The HelpCrunch blog https://helpcrunch.com/blog/category/self-service/ We write about all the latest trends and evergreen practices in customer service, marketing, and sales. Wed, 05 Mar 2025 16:45:32 +0000 en-US hourly 1 https://wordpress.org/?v=6.7 https://helpcrunch.com/blog/wp-content/uploads/2018/02/260x260-150x150.png Self-Service - The HelpCrunch blog https://helpcrunch.com/blog/category/self-service/ 32 32 9 Best Knowledge Base Software in 2025 https://helpcrunch.com/blog/best-knowledge-base-software/ https://helpcrunch.com/blog/best-knowledge-base-software/#respond Fri, 07 Feb 2025 12:31:34 +0000 https://helpcrunch.com/blog/?p=3409 Quality help center starts with the best knowledge base software. Check these 9 knowledge base tools to choose the best one in 2025.

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]]> https://helpcrunch.com/blog/best-knowledge-base-software/feed/ 0 10 Best Customer Self-Service Software Your Business Can Adopt https://helpcrunch.com/blog/self-service-software/ https://helpcrunch.com/blog/self-service-software/#respond Mon, 22 Jan 2024 09:59:34 +0000 https://helpcrunch.com/blog/?p=8947 Picture a rather casual situation. Your favorite coffee machine just stopped working. Sorry, no cappuccino on almond milk and creamy froth this morning. What would you do: call a manufacturer company’s hotline and spend good […]

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]]> https://helpcrunch.com/blog/self-service-software/feed/ 0 8 Best FAQ Plugins for WordPress in 2024 https://helpcrunch.com/blog/wordpress-faq-plugins/ https://helpcrunch.com/blog/wordpress-faq-plugins/#respond Wed, 17 Jan 2024 11:40:18 +0000 https://helpcrunch.com/blog/?p=14720 HelpCrunch knowledge base widget

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]]> https://helpcrunch.com/blog/wordpress-faq-plugins/feed/ 0 10 Free Knowledge Base Software: Choosing a Digital Library in 2024 https://helpcrunch.com/blog/free-knowledge-base-software/ https://helpcrunch.com/blog/free-knowledge-base-software/#respond Fri, 29 Dec 2023 15:03:43 +0000 https://helpcrunch.com/blog/?p=15165 As the old proverb goes: “There is no such thing as a free lunch“. That’s fair. However, not always the case. In the business ecosystem, freebies of all kinds are beneficial. The progress is non-stop, […]

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]]> https://helpcrunch.com/blog/free-knowledge-base-software/feed/ 0 What is a Knowledge Base and Why do You Need It? https://helpcrunch.com/blog/knowledge-base-definition/ https://helpcrunch.com/blog/knowledge-base-definition/#respond Fri, 15 Sep 2023 10:55:15 +0000 https://helpcrunch.com/blog/?p=6341 Here’s the scoop: not all customers are experts when they land on a website. It’s like they need info served in bite-sized chunks. But hold up, most customers today are tech-smart and don’t have time […]

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]]> https://helpcrunch.com/blog/knowledge-base-definition/feed/ 0 Adjusting SEO for a Knowledge Base: Optimize Your Articles in 5 Steps https://helpcrunch.com/blog/knowledge-base-seo/ https://helpcrunch.com/blog/knowledge-base-seo/#respond Mon, 07 Aug 2023 08:54:30 +0000 https://helpcrunch.com/blog/?p=9766 Did you know that 89% of customers are more likely to make another purchase if they have a positive customer service experience on your website? For instance, if they can quickly resolve their issues independently […]

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]]> https://helpcrunch.com/blog/knowledge-base-seo/feed/ 0 16 Inspirational Knowledge Base Examples Worth Following https://helpcrunch.com/blog/knowledge-base-examples/ https://helpcrunch.com/blog/knowledge-base-examples/#respond Wed, 02 Aug 2023 12:46:10 +0000 https://helpcrunch.com/blog/?p=6872 Gone are the times when we were sitting in public libraries flicking through tons of books in search of information. Thank God the world is spinning around and technology is continually progressing. Today, the process […]

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]]> https://helpcrunch.com/blog/knowledge-base-examples/feed/ 0 SaaS Knowledge Base: The Actual Meaning and Best Examples https://helpcrunch.com/blog/knowledge-base-saas/ https://helpcrunch.com/blog/knowledge-base-saas/#respond Wed, 26 Jul 2023 14:07:10 +0000 https://helpcrunch.com/blog/?p=12790 What would you instead do if you faced an issue and your Internet provider, a movie streaming service, or *insert your option* had no communication channel? Or the ones that they provide, like, a live […]

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]]> https://helpcrunch.com/blog/knowledge-base-saas/feed/ 0 7 Kick-Ass Knowledge Base Benefits Finally Revealed https://helpcrunch.com/blog/knowledge-base-benefits/ https://helpcrunch.com/blog/knowledge-base-benefits/#respond Tue, 25 Jul 2023 04:26:00 +0000 https://helpcrunch.com/blog/?p=6463 If you run an online business today and let clients leave your website without answers, your brand risks staying behind the curve. The thing is, people want their problems to be solved ASAP, even if […]

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