Customer Service - The HelpCrunch blog https://helpcrunch.com/blog/category/customer-service/ We write about all the latest trends and evergreen practices in customer service, marketing, and sales. Fri, 11 Apr 2025 22:12:00 +0000 en-US hourly 1 https://wordpress.org/?v=6.7 https://helpcrunch.com/blog/wp-content/uploads/2018/02/260x260-150x150.png Customer Service - The HelpCrunch blog https://helpcrunch.com/blog/category/customer-service/ 32 32 Why Your Business Needs Multilingual Customer Support https://helpcrunch.com/blog/multilingual-customer-support-tips/ https://helpcrunch.com/blog/multilingual-customer-support-tips/#respond Fri, 11 Apr 2025 22:07:19 +0000 https://helpcrunch.com/blog/?p=18552 Going global is great, but it also creates a gap if your customer support only speaks one language. Discover some best practices for implementing multilingual support — in this article.

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]]> https://helpcrunch.com/blog/multilingual-customer-support-tips/feed/ 0 11 Proven Ways To Improve Agent Productivity And Performance https://helpcrunch.com/blog/improve-agent-productivity/ https://helpcrunch.com/blog/improve-agent-productivity/#respond Fri, 11 Apr 2025 18:40:13 +0000 https://helpcrunch.com/blog/?p=18511 Efficient support team means better customer service and lower operational costs. Learn 11 proven strategies to making your support agents sharp and adaptable.

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]]> https://helpcrunch.com/blog/improve-agent-productivity/feed/ 0 Live Chat Button: How to Install It and Talk to Your Customers Today https://helpcrunch.com/blog/live-chat-button/ https://helpcrunch.com/blog/live-chat-button/#respond Fri, 21 Mar 2025 10:30:51 +0000 https://helpcrunch.com/blog/?p=2228 Installing a live chat button is a must if you want to communicate with website visitors the right way. Discover your options.

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]]> https://helpcrunch.com/blog/live-chat-button/feed/ 0 21 Live Chat Greetings to Strike Up a Dazzling Conversation https://helpcrunch.com/blog/live-chat-greeting/ https://helpcrunch.com/blog/live-chat-greeting/#respond Mon, 17 Mar 2025 23:10:00 +0000 https://helpcrunch.com/blog/?p=11408 Does your support team create effective live chat greeting messages? Do they welcome visitors and encourage them to explore your product? Are the messages timely, or do they feel overwhelming, pushing users away? We’ve put […]

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]]> https://helpcrunch.com/blog/live-chat-greeting/feed/ 0 Proactive Live Chat: Benefits For Businesses + Best Practices https://helpcrunch.com/blog/proactive-chat-best-practices-dos-and-donts-to/ https://helpcrunch.com/blog/proactive-chat-best-practices-dos-and-donts-to/#respond Thu, 13 Mar 2025 15:40:24 +0000 http://blog.helpcrunch.dev-pavel/?p=65 Proactive customer service is a powerful sales and marketing tool. Want to know how to do it right? Check out our ultimate guide with best practices and specific use cases.

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]]> https://helpcrunch.com/blog/proactive-chat-best-practices-dos-and-donts-to/feed/ 0 Hire Customer Service Representatives: A Definitive Guide https://helpcrunch.com/blog/how-to-hire-customer-service-representatives-guide/ https://helpcrunch.com/blog/how-to-hire-customer-service-representatives-guide/#respond Tue, 11 Mar 2025 22:16:12 +0000 https://helpcrunch.com/blog/?p=18273 Customer service standards have a huge influence on brand perception. Get it right, and you have a good shot at maintaining high levels of customer satisfaction and a sense of brand loyalty. Get it wrong, […]

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]]> https://helpcrunch.com/blog/how-to-hire-customer-service-representatives-guide/feed/ 0 Live Chat Etiquette: Top Tips For Unmatched Customer Service https://helpcrunch.com/blog/chat-etiquette/ https://helpcrunch.com/blog/chat-etiquette/#respond Thu, 06 Mar 2025 15:50:11 +0000 https://helpcrunch.com/blog/?p=5372 One might think that talking to a client online is a piece of cake and doesn’t require special behavior or adhering to chat etiquette. Like it’s OK to answer with a simple ‘No’ even if […]

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]]> https://helpcrunch.com/blog/chat-etiquette/feed/ 0 Exceeding Customer Expectations: 7 Ways to Nail it Through Effective Communication https://helpcrunch.com/blog/ways-to-exceed-customer-expectations/ https://helpcrunch.com/blog/ways-to-exceed-customer-expectations/#respond Fri, 09 Aug 2024 18:45:14 +0000 https://helpcrunch.com/blog/?p=17456 Customers are the backbone of your business—that’s no secret. Without them, it would be difficult to bring in any revenue.  You also know how important it is to listen to customers, whether the customer feedback […]

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]]> https://helpcrunch.com/blog/ways-to-exceed-customer-expectations/feed/ 0 17 Best Canned Responses for Customer Service https://helpcrunch.com/blog/canned-responses-examples/ https://helpcrunch.com/blog/canned-responses-examples/#respond Mon, 18 Mar 2024 15:45:26 +0000 https://helpcrunch.com/blog/?p=2584 Just to be clear. When we say canned response, we don’t mean those automatic generic phrases like “We received your request and will get back to you as soon as possible. Your ticket number is […]

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