Yaroslav Savchenko, Author at The HelpCrunch blog https://helpcrunch.com/blog/author/yaroslav/ We write about all the latest trends and evergreen practices in customer service, marketing, and sales. Wed, 05 Mar 2025 16:12:21 +0000 en-US hourly 1 https://wordpress.org/?v=6.7 https://helpcrunch.com/blog/wp-content/uploads/2018/02/260x260-150x150.png Yaroslav Savchenko, Author at The HelpCrunch blog https://helpcrunch.com/blog/author/yaroslav/ 32 32 Intercom vs Zendesk: Key Differences & Best Choice for 2024 https://helpcrunch.com/blog/zendesk-vs-intercom/ https://helpcrunch.com/blog/zendesk-vs-intercom/#comments Tue, 13 Aug 2024 08:43:21 +0000 https://helpcrunch.com/blog/?p=1511 Whether you’ve just started searching for a customer support tool or have been using one for a while, chances are you know about Zendesk and Intercom. The former is one of the oldest and most […]

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]]> https://helpcrunch.com/blog/zendesk-vs-intercom/feed/ 3 Intercom Pricing: The Complete Guide You Need to See https://helpcrunch.com/blog/intercom-pricing/ https://helpcrunch.com/blog/intercom-pricing/#respond Fri, 14 Jun 2024 16:03:56 +0000 https://helpcrunch.com/blog/?p=3022 Intercom pricing doesn’t make sense.  I’m sorry, but this is true. Intercom prices are complicated, unpredictable, and too high for the average user.  Of course, no one will argue that Intercom is a robust tool […]

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]]> https://helpcrunch.com/blog/intercom-pricing/feed/ 0 11 Actionable Tips for Small Business Lead Generation https://helpcrunch.com/blog/small-business-lead-generation/ https://helpcrunch.com/blog/small-business-lead-generation/#respond Tue, 11 Jun 2024 10:28:54 +0000 https://helpcrunch.com/blog/?p=17219 Crafting a small business lead generation strategy comes with a unique set of challenges.  As a small business owner, you might worry that you don’t have the resources or budget to pour into lead generation. […]

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]]> https://helpcrunch.com/blog/small-business-lead-generation/feed/ 0 4 Tips on How to Combat Chatbot Security Risks and Threats https://helpcrunch.com/blog/chatbot-security-risks/ https://helpcrunch.com/blog/chatbot-security-risks/#respond Thu, 25 Apr 2024 15:11:51 +0000 https://helpcrunch.com/blog/?p=17005 As AI technology gets increasingly advanced, more and more online companies are starting to use chatbots as part of their customer service package. According to Ipsos research, 68% of people have used automated customer service […]

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]]> https://helpcrunch.com/blog/chatbot-security-risks/feed/ 0 17 Best Canned Responses for Customer Service https://helpcrunch.com/blog/canned-responses-examples/ https://helpcrunch.com/blog/canned-responses-examples/#respond Mon, 18 Mar 2024 15:45:26 +0000 https://helpcrunch.com/blog/?p=2584 Just to be clear. When we say canned response, we don’t mean those automatic generic phrases like “We received your request and will get back to you as soon as possible. Your ticket number is […]

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]]> https://helpcrunch.com/blog/canned-responses-examples/feed/ 0 20 Best Customer Service Software for Every Budget in 2024 https://helpcrunch.com/blog/customer-service-software/ https://helpcrunch.com/blog/customer-service-software/#comments Fri, 09 Feb 2024 11:08:00 +0000 https://helpcrunch.com/blog/?p=1700 No longer than ten years ago, customers had to call businesses and wait in line for a palpably long period to get some assistance. That was the only way. Fast-forward to today, people have messengers, […]

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]]> https://helpcrunch.com/blog/customer-service-software/feed/ 1 How to Use ChatGPT for Customer Service: Best Practices and Prompts https://helpcrunch.com/blog/chatgpt-for-customer-service/ https://helpcrunch.com/blog/chatgpt-for-customer-service/#respond Thu, 25 Jan 2024 13:53:51 +0000 https://helpcrunch.com/blog/?p=16561 Did you see the news that OpenAI has lifted some bans on military use of ChatGPT? Cool, right? Anyway, thanks to ChatGPT, we’ve got a secret weapon ourselves, too. But more is needed than just […]

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]]> https://helpcrunch.com/blog/chatgpt-for-customer-service/feed/ 0 8 Best FAQ Plugins for WordPress in 2024 https://helpcrunch.com/blog/wordpress-faq-plugins/ https://helpcrunch.com/blog/wordpress-faq-plugins/#respond Wed, 17 Jan 2024 11:40:18 +0000 https://helpcrunch.com/blog/?p=14720 HelpCrunch knowledge base widget

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]]> https://helpcrunch.com/blog/wordpress-faq-plugins/feed/ 0 What is a Knowledge Base and Why do You Need It? https://helpcrunch.com/blog/knowledge-base-definition/ https://helpcrunch.com/blog/knowledge-base-definition/#respond Fri, 15 Sep 2023 10:55:15 +0000 https://helpcrunch.com/blog/?p=6341 Here’s the scoop: not all customers are experts when they land on a website. It’s like they need info served in bite-sized chunks. But hold up, most customers today are tech-smart and don’t have time […]

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