Daniil Kopilevych, Author at The HelpCrunch blog https://helpcrunch.com/blog/author/daniil/ We write about all the latest trends and evergreen practices in customer service, marketing, and sales. Thu, 20 Mar 2025 13:27:24 +0000 en-US hourly 1 https://wordpress.org/?v=6.7 https://helpcrunch.com/blog/wp-content/uploads/2018/02/260x260-150x150.png Daniil Kopilevych, Author at The HelpCrunch blog https://helpcrunch.com/blog/author/daniil/ 32 32 11 Intercom Alternatives and Competitors: Cost-Friendly Tools in 2024 https://helpcrunch.com/blog/intercom-alternatives/ https://helpcrunch.com/blog/intercom-alternatives/#comments Fri, 23 Aug 2024 17:08:00 +0000 https://helpcrunch.com/blog/?p=1159 Are you a customer success, sales, or marketing rep? Or maybe even a business owner looking for Intercom alternatives? Then, you’ve landed on the right page. Intercom is a fantastic service platform. It enables thousands […]

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]]> https://helpcrunch.com/blog/intercom-alternatives/feed/ 7 7 Customer Satisfaction Metrics You Need to Bring into Play https://helpcrunch.com/blog/customer-satisfaction-metrics/ https://helpcrunch.com/blog/customer-satisfaction-metrics/#respond Wed, 24 Jan 2024 13:36:00 +0000 https://helpcrunch.com/blog/?p=2675 Keeping an eye on customer satisfaction – the very concept seems weird. It is either there or not. And yet, you need to monitor it in more than one way. For what reason? The most […]

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]]> https://helpcrunch.com/blog/customer-satisfaction-metrics/feed/ 0 15 Tried and Tested Customer Service Rules to Boost Satisfaction https://helpcrunch.com/blog/15-golden-rules-of-online-customer-service/ https://helpcrunch.com/blog/15-golden-rules-of-online-customer-service/#comments Wed, 10 Jan 2024 11:49:20 +0000 https://helpcrunch.com/blog/?p=2147 Everything has its own regulations. Learn how these 15 golden customer service rules can help improve your team performance, make customers happier, and fine-tune customer support. You can only do the best customer service when […]

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]]> https://helpcrunch.com/blog/15-golden-rules-of-online-customer-service/feed/ 1 Inspirational TED Talks on Customer Service Your Team Should Add to Its Arsenal https://helpcrunch.com/blog/ted-talks-customer-service/ https://helpcrunch.com/blog/ted-talks-customer-service/#respond Tue, 19 Dec 2023 02:56:00 +0000 https://helpcrunch.com/blog/?p=2483 TED proudly carries its ambitious slogan – Ideas Worth Spreading – for 39 years already. Over the decades, the conference has achieved global recognition and from the initial focus on technology has grown into a […]

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]]> https://helpcrunch.com/blog/ted-talks-customer-service/feed/ 0 Customer Satisfaction and Retention: Do They Go Hand in Hand? https://helpcrunch.com/blog/customer-satisfaction-and-retention/ https://helpcrunch.com/blog/customer-satisfaction-and-retention/#respond Fri, 08 Dec 2023 18:34:28 +0000 https://helpcrunch.com/blog/?p=2697 So, is there a correlation between customer satisfaction and customer retention? Of course, there is! Satisfied customers stay, what’s there to research and analyze?  However, while the correlation seems as direct and obvious as possible, […]

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]]> https://helpcrunch.com/blog/customer-satisfaction-and-retention/feed/ 0 14 Best Welcome Messages for Customers to Spark a Conversation https://helpcrunch.com/blog/welcome-message/ https://helpcrunch.com/blog/welcome-message/#comments Mon, 30 Oct 2023 10:06:34 +0000 https://helpcrunch.com/blog/?p=2429 What are welcome messages anyway? Are they so important that somebody would put together a whole blog post on them? Well, they are. And when used smartly, greeting messages become a truly powerful marketing tool. […]

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]]> https://helpcrunch.com/blog/welcome-message/feed/ 11 How to Create a Knowledge Base in 10 Simple Steps https://helpcrunch.com/blog/how-to-create-knowledge-base/ https://helpcrunch.com/blog/how-to-create-knowledge-base/#respond Tue, 18 Jul 2023 12:51:02 +0000 https://helpcrunch.com/blog/?p=3504 One of the most incredible things about a sound knowledge base is that it places you in a very proactive position. No need to wait for people to call, write an email, or raise a […]

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]]> https://helpcrunch.com/blog/how-to-create-knowledge-base/feed/ 0 Customer Service Training Ideas, Activities & Exercises https://helpcrunch.com/blog/customer-service-training/ https://helpcrunch.com/blog/customer-service-training/#comments Mon, 18 Nov 2019 14:58:06 +0000 https://helpcrunch.com/blog/?p=3230 Customer service has evolved into a true science, and, like any other science, it requires training. On the other hand, products have become sophisticated and customers have become demanding – you just cannot handle a […]

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]]> https://helpcrunch.com/blog/customer-service-training/feed/ 1 What are Targeted Messages? https://helpcrunch.com/blog/what-are-targeted-messages/ https://helpcrunch.com/blog/what-are-targeted-messages/#comments Wed, 30 Oct 2019 17:41:13 +0000 https://helpcrunch.com/blog/?p=2976 Each day, we encounter dozens of targeted messages. They find their way to our mailboxes, get into our Facebook feeds, pop up between YouTube videos. Some attract our attention, while others blend organically with the […]

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