Support Software Review - The HelpCrunch blog https://helpcrunch.com/blog/category/software-review/ We write about all the latest trends and evergreen practices in customer service, marketing, and sales. Fri, 29 Nov 2024 15:36:22 +0000 en-US hourly 1 https://wordpress.org/?v=6.7 https://helpcrunch.com/blog/wp-content/uploads/2018/02/260x260-150x150.png Support Software Review - The HelpCrunch blog https://helpcrunch.com/blog/category/software-review/ 32 32 Freshdesk vs. Zendesk Battle: Ultimate Comparison for Better Choices https://helpcrunch.com/blog/zendesk-vs-freshdesk/ https://helpcrunch.com/blog/zendesk-vs-freshdesk/#comments Wed, 28 Aug 2024 16:55:15 +0000 https://helpcrunch.com/blog/?p=1559 Which of the two most popular help desk tools is better for you? We've compared their features, prices and more to make your choice easier.

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]]> https://helpcrunch.com/blog/zendesk-vs-freshdesk/feed/ 2 11 Intercom Alternatives and Competitors: Cost-Friendly Tools in 2024 https://helpcrunch.com/blog/intercom-alternatives/ https://helpcrunch.com/blog/intercom-alternatives/#comments Fri, 23 Aug 2024 17:08:00 +0000 https://helpcrunch.com/blog/?p=1159 Are you a customer success, sales, or marketing rep? Or maybe even a business owner looking for Intercom alternatives? Then, you’ve landed on the right page. Intercom is a fantastic service platform. It enables thousands […]

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]]> https://helpcrunch.com/blog/intercom-alternatives/feed/ 7 Intercom vs Zendesk: Key Differences & Best Choice for 2024 https://helpcrunch.com/blog/zendesk-vs-intercom/ https://helpcrunch.com/blog/zendesk-vs-intercom/#comments Tue, 13 Aug 2024 08:43:21 +0000 https://helpcrunch.com/blog/?p=1511 Whether you’ve just started searching for a customer support tool or have been using one for a while, chances are you know about Zendesk and Intercom. The former is one of the oldest and most […]

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]]> https://helpcrunch.com/blog/zendesk-vs-intercom/feed/ 3 21 Zendesk Alternatives and Competitors to Optimize Customer Support https://helpcrunch.com/blog/zendesk-alternatives/ https://helpcrunch.com/blog/zendesk-alternatives/#respond Fri, 02 Aug 2024 18:35:00 +0000 https://helpcrunch.com/blog/?p=3984 Zendesk is an old, solid tool that has been on the market for over a decade. The company holds more than 19% of the help desk market and almost 15% of the live chat market. […]

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]]> https://helpcrunch.com/blog/zendesk-alternatives/feed/ 0 Intercom Pricing: The Complete Guide You Need to See https://helpcrunch.com/blog/intercom-pricing/ https://helpcrunch.com/blog/intercom-pricing/#respond Fri, 14 Jun 2024 16:03:56 +0000 https://helpcrunch.com/blog/?p=3022 Intercom pricing doesn’t make sense.  I’m sorry, but this is true. Intercom prices are complicated, unpredictable, and too high for the average user.  Of course, no one will argue that Intercom is a robust tool […]

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]]> https://helpcrunch.com/blog/intercom-pricing/feed/ 0 8 Top-Tier Drift Alternatives to Consider in 2024 https://helpcrunch.com/blog/drift-alternatives/ https://helpcrunch.com/blog/drift-alternatives/#respond Mon, 08 Jan 2024 14:37:33 +0000 https://helpcrunch.com/blog/?p=12151 Have you ever heard the phrase: “There is no such thing as a final idea”? Well, now you have.  What I am suggesting here is that if you’ve been using one customer communication tool for […]

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]]> https://helpcrunch.com/blog/drift-alternatives/feed/ 0 8 Tidio Alternatives for Better Customer Service in 2024 https://helpcrunch.com/blog/tidio-alternative/ https://helpcrunch.com/blog/tidio-alternative/#respond Thu, 07 Dec 2023 09:04:00 +0000 https://helpcrunch.com/blog/?p=10700 No competition, no progress. We are lucky to live in a time when the market is broad, and there is no problem finding a product perfectly tailored to today’s needs. So if you are dissatisfied […]

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]]> https://helpcrunch.com/blog/tidio-alternative/feed/ 0 Zendesk Pricing, Finally Explained https://helpcrunch.com/blog/zendesk-pricing/ https://helpcrunch.com/blog/zendesk-pricing/#respond Wed, 06 Dec 2023 04:55:00 +0000 https://helpcrunch.com/blog/?p=8650 Zendesk is a veteran in the field of customer service software. Founded over 10 years ago as a help desk tool, it used to be one of the best solutions for ticket management. It’s still […]

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]]> https://helpcrunch.com/blog/zendesk-pricing/feed/ 0 Top 5 JivoChat Alternatives to Push Your Business to a New Level https://helpcrunch.com/blog/jivochat-alternative/ https://helpcrunch.com/blog/jivochat-alternative/#respond Fri, 03 Nov 2023 04:21:00 +0000 https://helpcrunch.com/blog/?p=11137 Today, when the market can offer numerous customer service communication tools and the set of features is relatively similar, how do you make a decision? In this case, price, design, support, and who stands behind […]

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