Olesia Melnichenko, Author at The HelpCrunch blog https://helpcrunch.com/blog/author/olesya/ We write about all the latest trends and evergreen practices in customer service, marketing, and sales. Thu, 20 Mar 2025 13:38:56 +0000 en-US hourly 1 https://wordpress.org/?v=6.7 https://helpcrunch.com/blog/wp-content/uploads/2018/02/260x260-150x150.png Olesia Melnichenko, Author at The HelpCrunch blog https://helpcrunch.com/blog/author/olesya/ 32 32 Proactive Live Chat: Benefits For Businesses + Best Practices https://helpcrunch.com/blog/proactive-chat-best-practices-dos-and-donts-to/ https://helpcrunch.com/blog/proactive-chat-best-practices-dos-and-donts-to/#respond Thu, 13 Mar 2025 15:40:24 +0000 http://blog.helpcrunch.dev-pavel/?p=65 Proactive customer service is a powerful sales and marketing tool. Want to know how to do it right? Check out our ultimate guide with best practices and specific use cases.

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]]> https://helpcrunch.com/blog/proactive-chat-best-practices-dos-and-donts-to/feed/ 0 Live Chat Etiquette: Top Tips For Unmatched Customer Service https://helpcrunch.com/blog/chat-etiquette/ https://helpcrunch.com/blog/chat-etiquette/#respond Thu, 06 Mar 2025 15:50:11 +0000 https://helpcrunch.com/blog/?p=5372 One might think that talking to a client online is a piece of cake and doesn’t require special behavior or adhering to chat etiquette. Like it’s OK to answer with a simple ‘No’ even if […]

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]]> https://helpcrunch.com/blog/chat-etiquette/feed/ 0 77 Catchy Valentine Phrases and Slogans for Marketing in 2025 https://helpcrunch.com/blog/valentines-day-marketing-slogans/ https://helpcrunch.com/blog/valentines-day-marketing-slogans/#respond Wed, 12 Feb 2025 09:54:07 +0000 https://helpcrunch.com/blog/?p=7321 Once the miraculous holiday season waves us goodbye, a sentimental, touchy-feely, and equally joyful holiday gets on. Sure, I am pointing at Saint Valentine’s Day. February 14 is the day when people all across the […]

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]]> https://helpcrunch.com/blog/valentines-day-marketing-slogans/feed/ 0 39 Black Friday Software Deals for Your Business in 2024 https://helpcrunch.com/blog/black-friday-cyber-monday-software-deals/ https://helpcrunch.com/blog/black-friday-cyber-monday-software-deals/#respond Thu, 21 Nov 2024 10:03:19 +0000 https://helpcrunch.com/blog/?p=3353 Take a look at these 39 great Black Friday and Cyber Monday software deals and pick the best ones for you.

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]]> https://helpcrunch.com/blog/black-friday-cyber-monday-software-deals/feed/ 0 12 Ingenious April Fool’s Marketing Ideas to Set Customers Laughing https://helpcrunch.com/blog/april-fools-marketing-ideas/ https://helpcrunch.com/blog/april-fools-marketing-ideas/#comments Fri, 01 Mar 2024 17:08:58 +0000 https://helpcrunch.com/blog/?p=8135 We all need a reason to smile right now. Even though it’s neither Christmas nor Halloween, it’s still an excellent time to have fun. April Fool’s Day is coming! So, you’d better start thinking of […]

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]]> https://helpcrunch.com/blog/april-fools-marketing-ideas/feed/ 2 74 Useful Live Chat Script Examples for Your Support and Sales https://helpcrunch.com/blog/live-chat-scripts/ https://helpcrunch.com/blog/live-chat-scripts/#respond Fri, 23 Feb 2024 14:22:00 +0000 https://helpcrunch.com/blog/?p=7637 Imagine your most hectic day. You chat with a customer explaining how to upgrade their account, and another pile of tickets keeps landing in your inbox—no need to pull your hair out. A well-thought-out live […]

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]]> https://helpcrunch.com/blog/live-chat-scripts/feed/ 0 What is SaaS Customer Support: Explained in Minute Details https://helpcrunch.com/blog/saas-support/ https://helpcrunch.com/blog/saas-support/#respond Mon, 19 Feb 2024 18:01:38 +0000 https://helpcrunch.com/blog/?p=6132 Customer satisfaction and retention are becoming the game’s name now, and so is delivering impeccable support where clients need it and at the right time. Fortunately, as technology evolves, you can meet your customer’s expectations […]

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]]> https://helpcrunch.com/blog/saas-support/feed/ 0 10 Best Customer Self-Service Software Your Business Can Adopt https://helpcrunch.com/blog/self-service-software/ https://helpcrunch.com/blog/self-service-software/#respond Mon, 22 Jan 2024 09:59:34 +0000 https://helpcrunch.com/blog/?p=8947 Picture a rather casual situation. Your favorite coffee machine just stopped working. Sorry, no cappuccino on almond milk and creamy froth this morning. What would you do: call a manufacturer company’s hotline and spend good […]

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]]> https://helpcrunch.com/blog/self-service-software/feed/ 0 11 Best WordPress Live Chat Plugins to Use in 2024 https://helpcrunch.com/blog/wordpress-live-chat/ https://helpcrunch.com/blog/wordpress-live-chat/#respond Mon, 15 Jan 2024 10:04:00 +0000 https://helpcrunch.com/blog/?p=5831 When you’re building a website, adding some catchy content might not be enough. Think about the most important asset your business has: customers. Every time they land on your website, they’ll have questions to ask. […]

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