Comments on: How GDPR-compliant is Live Chat from HelpCrunch: Discussing the Nuances https://helpcrunch.com/blog/helpcrunch-becomes-gdpr-compliant/ We write about all the latest trends and evergreen practices in customer service, marketing, and sales. Thu, 07 Jul 2022 08:32:16 +0000 hourly 1 https://wordpress.org/?v=6.7 By: Richard https://helpcrunch.com/blog/helpcrunch-becomes-gdpr-compliant/comment-page-1/#comment-273 Wed, 13 Jun 2018 15:10:26 +0000 https://blog.helpcrunch.com/?p=571#comment-273 Prospecting web chat solutions. Intercom does a terrible job at getting consent for cookies. The issue with web chat services from cloud is first what you mention above and second they flood the browser with cookies. GDPR says only necessary cookies are to be set by default (so the functional chat widget cookies to retain the session are OK). But then no analytics, no preferences and no marketing cookies are allowes unless and until the visitor consents for those.

So a centralized cookie consent management must exist and displayed at first visit at least. Can you provide such tools that as soon as my visitors already consent with some and not other cookies per purpose I can instruct the chat widget to behave accordingly?

]]> By: Dave https://helpcrunch.com/blog/helpcrunch-becomes-gdpr-compliant/comment-page-1/#comment-268 Tue, 05 Jun 2018 12:30:59 +0000 https://blog.helpcrunch.com/?p=571#comment-268 Awesome! Just what I needed.

]]> By: malohan https://helpcrunch.com/blog/helpcrunch-becomes-gdpr-compliant/comment-page-1/#comment-262 Fri, 25 May 2018 19:48:45 +0000 https://blog.helpcrunch.com/?p=571#comment-262 thanks, I’ll do that. ?

]]>